Ensuring Quality Care
Pinnacle Pointe Behavioral Healthcare System is always looking for ways to improve and optimize the care we give to children, teens, and their families. We always seek the opinions of our patients and their families during and after their stay with us to fortify the aspects of our care that are successful and find ways to work on areas of improvement.
Quality Outcomes
Children and adolescents treated at Pinnacle Pointe in the 3rd quarter of 2017 completed the Brief Psychiatric Rating Scale for Children, upon admission and at discharge. The following scores indicate significant improvement at discharge.
Acute Services
| Item | Improvement Percentage |
| Hostility | 90% |
| Depressed Mood | 94% |
| Feeling Inferior | 92% |
| Tension | 91% |
| Anxiety | 92% |
Residential Treatment
| Item | Improvement Percentage |
| Hostility | 100% |
| Depressed Mood | 88% |
| Feeling Inferior | 100% |
| Tension | 93% |
| Anxiety | 100% |
Patient Satisfaction
At the time of discharge, parents, guardians, and patients rate the following services on a 1-5 scale, where 5 is extremely satisfied and 1 is extremely dissatisfied. The following are the results for the 1st quarter of 2019.
| Question | Average Score |
| I was encouraged to help myself and ask others to help me. | 4.6 |
| I was treated with dignity and respect. | 4.5 |
| I feel better now than when I was admitted. | 4.8 |
| I understand my discharge plan. | 4.8 |
| Overall I was satisfied with my treatment. | 4.6 |
Reach Out for Help Now
We’re available 24/7 to provide a no-cost mental health assessment. Call Pinnacle Pointe at 800-880-3322 to get started. For questions about our programs, call us or use our online contact form. In the case of a medical emergency or crisis, please dial 911 or go to the nearest emergency room.